Caroline and Catherine are responsible for identifying and securing the talents of linguists on behalf of our clients. Together, they form the eTeams’ Linguist Care Team, reporting to Director-level within our company.

In creating a Linguistic Care Team, the eTeams’ approach to selecting talented linguists is fundamentally different from the many language providers that focus on creating a “Production Process”.

Our Linguistic Care Team see their role as creating effective translation teams through support and nurturing, rather than by creating a cost-driven “Production Environment” that can alienate the very people we wish to work with.

There are 5 distinct phases to identifying and selecting the right team, which are: In-depth Consultation with Client; In-depth Research; Sourcing of Specialised Linguists; Internal Training and Provision of Technical Support; and then Ongoing Teamwork. Throughout the process, Caroline and Catherine are guided by the choices we have made as part of our company-wide and externally audited ISO 9001:2008 and EN 15038:2006 certifications.

A recent request for translation and proofreading skills in MRI Imaging, Oncology and Low Voltage Switch Gear Systems is a typical starting point for Caroline and Catherine.   The search criteria used by them to identify and select a language team is based on 12 areas of classification. This includes, for example, Subject Matter Specialism, which is important when translating highly technical and complex medical topics.

The relationship between our linguists and eTeams is built on a good understanding of what is required by our client and underpinned by agreements detailing how linguists and eTeams will work together. These include our Code of Ethics, Confidentiality Agreement and Terms and Conditions.

There are circumstances when we believe that linguists are not yet ready to perform translations. Rather than ignore their future potential, we will propose areas for development and then keep in contact as they become ready for their first commercial assignment.

Our success in identifying linguists in over 120 less-common and minority languages is achieved through the investigative skills of our Linguist Care Team. Substantial effort can be required to track down a handful of professional linguists for languages where there may be less than a million speakers worldwide.

Finally, we realise that each linguist can respond differently to management styles based upon their culture and experience. Therefore, our Linguist Care Team provides guidance to our HR Director and Project Managers to ensure that team structure and communication channels are clearly defined. 

In summary, as an intrinsic function of the personalised service we offer our clients, this is part of our investment in you, no matter how long it takes to find the correct team.

“eTeams – translations you can trust”