| eTeams is delighted to announce that our contract with the Legal Aid Board has been extended for a further two years. eTeams has been supplying translation and interpreting services in Irish and a range of other languages to them for the past 2 years.
Colm O’Connor, Assistant Director, said, “We initially awarded the contract to eTeams in May 2008 based on their ability to provide a high-quality service. This has been evidenced by the fact that over the duration of our partnership there have been no quality, or indeed, any other issues.”
“eTeams prides itself on delivering a personalised and best-in-class service and this ethos extends throughout the company. We are delighted to have this recognised by the Legal Aid Board and look forward to maintaining our high quality standards over the next two years”, commented Nana Luke, Managing Director of eTeams.
eTeams – translations you can trust
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| eTeams is proud to announce that we are now fully EN15038:2006 certified throughout our whole company.
EN15038 is a quality standard specifically written for the Translation industry and published by the European Committee for Standardisation. Translation Service providers may choose self-declaration that they have applied this standard or undergo third party certification.
eTeams chose to demonstrate conformance through formal certification by an auditing body, rather than through the informal approach offered by self-declaration.
Nana Luke, eTeams Managing Director commented “This is a significant quality standard and we are delighted to have achieved full certification”.
Luke continued “Too often quality is emphasised by language providers not prepared to undergo formal third-party certification across their whole company, relying rather on certification for part of their company and/or self-declaration. By comparison, we consider full certification through a external auditing body the only way forward”.
Notably, this standard is being used by the European Union as a quality benchmark in its tender specifications.
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|  Dublin Airport Authority plc (DAA) has selected eTeams to be its preferred language partner.
The DAA is an airport management company with over 3,600 employees and a turnover in excess of €620 million. Headquartered at Dublin Airport, DAA's principal activities include airport management and investment, operation and development and domestic and international airport retail management. The company's domestic operations include the running of Dublin, Cork and Shannon airports.
The scope of this award covers all 3 airports for materials including, but not limited to, Annual Reports, press releases and signage. The main languages required are: Dutch, French, Irish, Italian, Lithuanian, Polish, Russian, Scots Gaelic and Spanish.
Nana Luke, Managing Director, eTeams says “We are delighted to have won this award. eTeams was selected because our service levels combined with our linguistic and project management expertise and financial proposals satisfied the requirements of the DAA”.
The duration of the contract is 3 years.
“eTeams – translations you can trust”.
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| Julian Kempster has joined eTeams in the role of Director, New Clients. He brings with him significant Sales and Marketing expertise, with over 5 years sales experience fulfilling the localisation needs of FTSE 100 companies and a previous 25 years of Consulting, Management, Marketing and Sales roles within the IT Services sector.
Nana Luke, Managing Director, explains “We have been extremely successful in fulfilling the rigorous requirements of public sector with the EU and the Irish and UK Governments. We have also had notable success in winning Private Sector clients, such as Microsoft. Julian’s focus will be to further develop our Private Sector business within the United Kingdom”.
“Since joining, it’s been my desire to show how eTeams can transform the levels of service, the access to language technology and the cost of localisation typically offered by the large language providers”, says Kempster. “We want to give companies real improvements compared to what they are used to from other providers. We are excited by our new programme which will launch in December 2009”.
“eTeams – translations you can trust”
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| In a recent customer survey, our clients scored eTeams with an impressive 93%.
In line with ISO9001:2008 compliance, a Customer Satisfaction survey is carried out by eTeams annually and covers a broad range of questions. These questions are designed to assess the quality of our language services and also to look at eTeams responsiveness in 5 key areas, including: customer and product service. Clients are also given the opportunity to comment on any aspect of eTeams' service offering and give feedback.
All the responses received were positive with 93% of our clients saying they would recommend the company to others for the provision of language services.
Fiona Howard, Director for Client Care, confirms: “The outcome of the survey is very encouraging. Feedback from our clients reflects the hard work of my team and the professional manner in which all projects are carried out. We are looking forward to achieving even more next year!”
“eTeams – translations you can trust”.
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