eTeams’ collaborative and open approach offers our clients their best choice for a complete relationship with eTeams as their preferred Translation partner.   We develop bespoke solutions for them, while supporting and fostering the idea of sharing best practices.

We encourage our clients to establish close relationships with our Project Managers and Company Directors and, because we are a stream-lined organisation, decisions are made and implemented quickly.

Our clients have access to our translation assets 24/7 enabling them to monitor the progress of their language projects at any given time. This approach has the benefit of re-examining and simplifying how work is performed in order to meet the agreed objectives for each language project.

We document roles and responsibilities, processes and workflows, leaving no room for error. We then use advanced, commercially available technology which is offered to our clients and linguists at zero cost.

We further understand that business requirements can change and so, from the outset, we document our interdependencies and explain your choices.   We believe this approach will help you choose to retain eTeams rather than being tied to us because of business processes,  workflow or use of technology.

We define ‘best-in-class’ to mean offering the highest performance in our industry.  The success of our approach is due to our people, our processes and our advanced technology.

We further believe that a language partner must continually develop and maintain externally audited quality standards across all their projects teams.  For us, we invested in achieving ISO9001:2000 and then ISO 9001:2008 certification throughout our entire company.  We have also achieved EN 15038 certification, a recognised quality standard for translation services certified by independent audit institutions.

eTeams has a policy of Continual Professional Development within our organisation. This means that all our Project Managers have either attained or are undergoing PMP certification, thereby assuring you that you are dealing with a professional and high-calibre individual.

Our team of freelance linguists are all highly qualified, in-country and native speaking, with a 3^rd–level linguistic qualification, at least 3 years professional experience and a good understanding of the subject matter.

Our processes include glossary and style-guide creation, cultural adaptation, text extraction and bilingual file creation, translation, editing, full proofreading, desktop publishing, client reviews and the generation and QA of the final client files.

We use advanced and commercially available technology for business management, automated workflow, web-based translation memory and term base management.  Our clients and linguists have access to the same systems as eTeams at zero cost.

Led by our Directors, our Quality policy is linked to our clients’ needs and our business strategy. This gives us competitive advantage through increased client satisfaction and improved business performance.